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Case Study Royal LePage

Strengthened foundation of legacy system with thorough documentation and QA of ongoing updates

As one of the most established names in the Canadian real estate market, Royal LePage has provided high-quality service to its customers since its inception in 1913. Royal LePage uses an intranet known as the RLP Network as one of the main points of interaction between its franchisees and their respective employees.

In order to better serve their customers (franchisees), Royal LePage recognized the need for enhancements and broader functionality within some of the key systems of the RLP Network. Furthermore, it was identified that some back-end development was required to bring stability to the integration with third-party companies that provide data to the RLP Network.

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Challenge accepted

To document business and functional requirements for the systems of the RLP Network and engage in functional testing services of said systems and their enhancements.

Solution delivered

FD Solutions utilized a business analyst and senior QA resources for requirements gathering and testing, reporting and tracking of any defects, and confirming system stability prior to any releases to the production site of the RLP Network.


  • HP Quality Centre
  • FogBugz
  • Custom Testing Harness
  • HP Quality Centre
  • FogBugz
  • Custom Testing Harness
  • HP Quality Centre
  • FogBugz
  • Custom Testing Harness
  • HP Quality Centre
  • FogBugz
  • Custom Testing Harness

Benefits of deliverable

Using senior resources and a proven approach to requirements gathering and QA, FD specialists were embedded within the project team to provide support for all critical steps of the project.

On-time go-live dates for multiple production releases within multiple areas of the RLP Network.

Within-budget project costs realized through collaboration and efficient knowledge transfer.

FD provided a comprehensive System Requirements Specification, as well as detailed test cases displaying a thorough understanding and strong testing coverage of the requirements. Royal LePage received regular test logs detailing the results of FD's testing efforts.

Solution details

Due to the lack of current documentation, FD Solutions first approached the project from a business analysis perspective, analyzing all available documentation and system architecture diagrams. From there, requirement gathering sessions were a collaborative effort between the project teams, in which detailed, current requirements were captured and planned system enhancements were outlined. The result was an up-to-date and comprehensive requirements document intended to inform FD's QA group's testing of the application.

FD then began its Quality Assurance process by designing a structured and thorough process for the testing of the RLP Network. FD authored a detailed Master Test Plan including the overall test strategy, resource assignments, and the scope and approach for each type of test to be conducted. It also included details surrounding test data and environments, test estimates and schedule, testing risks, assumptions, and constraints.

Royal LePage Screenshot 1 Traceability Matrix

FD QA Analysts used out-of-the-box thinking together with a sound understanding of the business and functional requirements to author a comprehensive suite of test cases managed within our HP Application Lifecycle Management tool. Test run reports were provided to the Royal LePage project team outlining details such as the number of test cases run, pass/fail statuses, browser configurations, and defects. Any defects found were tracked with thorough defect reports and provided in a timely manner to the Royal LePage development team for resolution. Frequent, detailed communication of FD's testing and results were vital in instilling confidence in the stability of the application before any production releases occurred.

Royal LePage Screenshot 2 of QA Overview Report. There are six different graphs: Test Plan Summary, Test Plan Trends, Cross Run Summary, Requirements Progress, Defect Trends Report, Defect Summary Report

The RLP Network involves integration to other third-party applications, and uses role-based secure log-in credentials. For this reason, FD's QA Analysts approached testing not only from a functional perspective but also from a user role perspective.

A few words about the project


We engaged you to provide QA services for our ongoing updates to our intranet as well as to document our current systems. We were extremely pleased with all your services. The documents produced were of very high quality.

— Enterprise Systems Architect at Royal LePage

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