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Case Study Public Health Ontario

Toronto, Ontario
Government

Ensuring equal access and participation for people with disabilities

Since launching their original website in 2013, technology has evolved rapidly and usage trends reveal a growing presence of mobile and tablet users. At the same time, PHO has expanded its use of digital tools, and encountered and documented a number of limitations with the current technology that render it incompatible for their website and client engagement goals moving forward.

The existing Public Health Ontario website was starting to show its age, and concerns from the stakeholders prompted a kick-off to vastly improve what was being offered to the public. This included realizing the need to have a robust system for alerting on public health crises, an improved search for all kinds of health queries, and a truly responsive design.

Read Details

Challenge accepted

Implement a world-class outcomes-driven website, using Sitecore as the main Web Content Management System (WCMS), and migrating PHO's public-facing content onto a more modern website platform with the goal of a richer experience for all clients.

Solution delivered

We were tasked with developing the site professionally. The enterprise-level Sitecore CMS platform was utilized for complex content management and workflow process. The frontend is based on a 12-grid layout, making it fully responsive.

The solution is fully compliant with WCAG 2.0 Level AA standards and provides an intuitive user experience enabling users with differing levels of digital familiarity to easily access the information they desire.

Technologies

  • Sitecore
  • Unicorn
  • Coveo
  • C#
  • Semantic UI
  • Javascript
  • HTML 5 / CSS 3
  • Zeplin
  • Sitecore
  • Unicorn
  • Coveo
  • C#
  • Semantic UI
  • Javascript
  • HTML 5 / CSS 3
  • Zeplin
  • Sitecore
  • Unicorn
  • Coveo
  • C#
  • Semantic UI
  • Javascript
  • HTML 5 / CSS 3
  • Zeplin
  • Sitecore
  • Unicorn
  • Coveo
  • C#
  • Semantic UI
  • Javascript
  • HTML 5 / CSS 3
  • Zeplin

Benefits of deliverable

Fully accessible website — Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Compliant.

Ability to access the website from multiple platforms (i.e., mobile enabled/responsive).

Easy to search and access content using user-centred information architecture.

Intuitive, consistent navigation based on user-centred design.

Ability to test, measure and improve performance.

Personalization based on PHO-defined personas.

Support for rich media.

Solution details

Public Health Ontario is an Agency of the Ontario Government, protecting and promoting the health of all individuals and reducing inequities in health. They provide expert scientific and technical advice and support relating to infectious diseases, prevention and control as well as emergency preparedness and incident response.

We worked closely with PHO project staff on a day-to-day basis throughout the engagement and were required on-site at PHO's office in downtown Toronto during planning, build, installation, and configuration of the solution.

The new site launched in February of 2019. The result is a world‐class, outcomes-driven website using the Sitecore platform with the Coveo Cloud platform, providing a richer experience for all clients. PHO attracts a spectrum of clients including local public health units, government, health care providers, institutions, and the general public.

Public Health Ontario screenshot of home page. Main menu navigation at left of home page, and hero image on right side with a call to action paragragh and button.

Throughout the project, we ensured that effective knowledge transfer to the PHO team was provided on a regular basis. As a result, the PHO team was involved in every aspect of the work from the beginning, and ramped up their involvement as the project progressed.

Our team was responsible for coordinating all aspects of the project in addition to integration and development personnel.

Public Health Ontario screenshot of Test Information Index page. There are many links in alphabetical order, and this page features a component at the top that has letters A to Z so that people can easily jump to links and topics quickly by clicking the letter their word begins with.

The "A to Z Index" (image above) and "Browse by Topic" (image below) features are key strategic assets developed using Coveo, which ensure accurate retrieval of information to enhance the user experience. The most recent content inventory indicates that the site currently contains approximately 3,800 pages and 5,800 complex sophisticated documents (English and French combined).

Public Health Ontario screenshot of events page. This page features a component on right side of listed events that allows you to filter your results.

PHO's new website was planned and developed with the ability to scale the CMS component, while implementing Sitecore's recommended architecture for deployment.

We were responsible for accurately migrating required PHO content to the new website by:

  • Evolving the PHO content matrix into a final content map of English and French website content and assets.
  • Managing the automated identification and remapping of links in public-facing PDF assets.
  • Managing the content migration of English and French website content and assets, including specification of any automation tools required, and associated costs.

Public Health Ontario screenshot of blog page. This page has a component at the top that allows users to filter through the blog posts listed below it.

To ensure an effective workflow, we implemented a fully configured PHO Sitecore environment to separate development, UAT, and production environments, including all required SiteCore modules.

FD Solutions integrated Sitecore with PHO's Identity Access Management solution to manage external user registration, password resets, and authentication (Single Sign-In/Out), and profile management.

Registered users have a new, personal dashboard (MyPHO) to log into, providing them with the functionality to save searches, reports, tools, and subscription preferences, among other features. Taxonomy models help to dynamically and intelligently surface content, enable personalization, and enable advanced search functionality for anonymous or logged-in users.

Public Health Ontario screenshot of user's MyPHO page. This page requires users to login to access their saved resources and to learn more through PHO online courses.

FD Solutions and Public Health Ontario are both very pleased with the outcome of this project. Crafting a detailed plan with care and utilizing Coveo Cloud Platform on top of Sitecore was instrumental in achieving a resounding success.

A few words about the project

Feedback

Thank you so much for a job well done. You've been so helpful in developing our new accessible website, providing easy and intuitive ways for all users to access content and complete tasks relevant to their goals. The quality and attention to detail has been immense. Your team is the best!

— Manager at Public Health Ontario

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