Good online retail experiences require web sites that take the highly complex and make it simple for consumers to navigate, respond to offers, and purchase products using preferred methods. In the backend this means tight integration to multiple payment engines and third party shipping providers, robustness and scalability to ensure responsiveness during peak periods, as well as the ability to provide personalization for consumers.
Since Mastermind does not have an internal QA group, they were delighted to engage FD's Quality Assurance team to test the entire application in FD's test environment during development and prelaunch. FD recommended a blended team of joint Mastermind and FD members to reduce overall project costs and increase familiarity and knowledge transfer to key Mastermind employees.
FD's QA followed a strict methodology using hundreds of cases to reflect real-world scenarios that considered and tested every eventuality. Establishing a replica of the Mastermind site at the FD labs provided the foundation for the testing. Testing criteria included multiple browser/device access, search filtering, sorting, ordering, managing user accounts, contacting a CSR via Live Chat, and social media integration. These test scripts represent small sample of the many and varied use cases that FD created to ensure the best possible application launch.
Skilled in multiple testing methodologies and experts with a variety of tools, the FD QA team brought leadership, experience, and a disciplined approach to the Mastermind online retail store application.
FD supported Mastermind's on-going testing activities by giving them direct access to the FD defect management system. FD triaged the list to classify genuine defects, identify enhancement requests, or provide clarification regarding application functionality. FD helped Mastermind launch a robust online offering that was a delight to consumers from day one.
Mastermind Toys is known as Canada's premier specialty toy retailer, representing the very best in quality toys and books for children. Offering a retail presence at its many store locations in Ontario as well as a virtual experience at www.mastermindtoys.com where consumers can shop from anywhere in North America, Mastermind provides a wide selection of toys that encourage curiosity and challenge thinking.