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Case Study Mastermind Toys

Toronto, Ontario
Retail

Robust testing ensured smooth launch of eCommerce site

Early adopters of online retailing, Mastermind Toys existing web site was built on technology that was over a decade old. Obsolete and difficult to maintain, Mastermind determined it needed a complete overhaul of their site to realize the efficiencies and benefits delivered by newer technologies. This re-design would also enable their online retail experience to reflect the highest standards in e-shopping and provide a robust sales promotions engine to Mastermind customers.

Read Details

Challenge accepted

A premier retailer known for quality products needed a complete overhaul of its website to provide a best-in-class shopping experience for consumers. Properly testing the complex application before go-live would be a critical success factor in retaining a North American customer base of savvy shoppers.

Solution delivered

The FD Solutions Quality Assurance team offered a proven and disciplined methodology for application testing that meant no surprises when the multi-functional retail store went live, ensuring an optimal experience for consumers.

Technologies

  • Visual Studio
  • Mediachase ECF G5
  • Windows Server
  • SQL Server
  • IISC#
  • ASP.NET
  • Visual Studio
  • Mediachase ECF G5
  • Windows Server
  • SQL Server
  • IISC#
  • ASP.NET
  • Visual Studio
  • Mediachase ECF G5
  • Windows Server
  • SQL Server
  • IISC#
  • ASP.NET
  • Visual Studio
  • Mediachase ECF G5
  • Windows Server
  • SQL Server
  • IISC#
  • ASP.NET

Benefits of deliverable

By adopting a disciplined approach to QA testing, Mastermind would offer customers best-in-class options from day one.

FD QA labs replicated the Mastermind environment reducing costs and increasing the ability to find problems before go-live.

Weekly reports kept management up-to-speed with all aspects of the project and meant no surprises when critical decisions needed fast attention.

By adopting the methodology and thought leadership introduced by the FD QA team, Mastermind delivered a premiere online shopping experience to North American customers from day one.

Solution details

Good online retail experiences require web sites that take the highly complex and make it simple for consumers to navigate, respond to offers, and purchase products using preferred methods. In the backend this means tight integration to multiple payment engines and third party shipping providers, robustness and scalability to ensure responsiveness during peak periods, as well as the ability to provide personalization for consumers.

Since Mastermind does not have an internal QA group, they were delighted to engage FD's Quality Assurance team to test the entire application in FD's test environment during development and prelaunch. FD recommended a blended team of joint Mastermind and FD members to reduce overall project costs and increase familiarity and knowledge transfer to key Mastermind employees.

FD's QA followed a strict methodology using hundreds of cases to reflect real-world scenarios that considered and tested every eventuality. Establishing a replica of the Mastermind site at the FD labs provided the foundation for the testing. Testing criteria included multiple browser/device access, search filtering, sorting, ordering, managing user accounts, contacting a CSR via Live Chat, and social media integration. These test scripts represent small sample of the many and varied use cases that FD created to ensure the best possible application launch.

Skilled in multiple testing methodologies and experts with a variety of tools, the FD QA team brought leadership, experience, and a disciplined approach to the Mastermind online retail store application.

Screenshot of the Mastermind Toys website homepage

FD supported Mastermind's on-going testing activities by giving them direct access to the FD defect management system. FD triaged the list to classify genuine defects, identify enhancement requests, or provide clarification regarding application functionality. FD helped Mastermind launch a robust online offering that was a delight to consumers from day one.

Screenshot of a user's shopping cart on the Mastermind Toys website

Mastermind Toys is known as Canada's premier specialty toy retailer, representing the very best in quality toys and books for children. Offering a retail presence at its many store locations in Ontario as well as a virtual experience at www.mastermindtoys.com where consumers can shop from anywhere in North America, Mastermind provides a wide selection of toys that encourage curiosity and challenge thinking.

A few words about the project

Feedback

We have built our business and our reputation on quality – it only made sense that we would adopt the same standards for developing and testing a best-in-class retail shopping experience for our customers.

— President at Mastermind Toys

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