FD developed all web services required to support both the interactive corporate content site and the user portal. These web services were developed in Java using Hippo CMS deployed through the cloud using Google's App Engine and Compute Engine systems. London Hydro's Customer Engagement project was conceived as a rebuild of their public corporate web content, and a new customer account complete with energy usage. The website was designed to be simple to navigate with all information available within two clicks, with the goal of providing a more fluid user experience through a web-responsive design.
FD's device-agnostic and responsive design allows for a rich intuitive experience on any desktop or mobile device. The website supports visually appealing displays of its data on mobile devices, as well as other form factors. The HTML, combined with CSS, senses the device size (and capabilities) in order to choose the correct display format for the content.
In addition to direct web services, integration was completed with a number of back end systems to retrieve outage information, notification messaging, and electrical usage details from third party servers.
The successful implementation of a well-planned design resulted in a very engaging and pleasing customer experience.
London Hydro is a Local Distribution Company (LDC) providing energy to the city of London, Ontario, and is a wholly-owned subsidiary company of the city. With a peak load of 719 megawatts, London Hydro delivers a safe and reliable supply of electricity to over 148,000 customers from the residential, institutional, commercial and industrial sectors, spanning 420 square kilometres of service territory. Electricity assets are valued at $240,000,000.