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Case Study Cancer Care Ontario (CCO)

Toronto, Ontario
Government

Blend of testing delivered seamless implementation of updated health care service

Cancer Care Ontario (CCO) is the provincial agency responsible for continually improving cancer services. CCO relies on (Interactive Symptom Assessment and Collection (ISAAC), an easy-to-use electronic tool for patients and healthcare professionals to track patient symptoms and communicate the effects of treatment back to medical professionals.

CCO wanted to broaden ISAAC's capabilities by creating a more robust, modular, and configurable application architecture. New functionality for patients would be supported such as directing patients to resources for nausea, pain, or other symptoms as they interacted with ISAAC in real time.

Read Details

Challenge accepted

Provide functional, integration, data mobile and performance testing services for the next generation of ISAAC – the feedback system cancer patients and their medical professionals rely on for insight into optimizing treatment protocols and enhancing quality of life during the cancer journey.

Solution delivered

By working collaboratively with CCO, providing senior QA resources throughout the development phase and utilizing experienced quality specialists to guide and mentor junior analysts ensured an exceptional go-live experience delivered on time.

Technologies

  • Microsoft Test Manager
  • Microsoft Visual Studio for Coded UI and Performance Testing
  • Microsoft Team Foundation Server
  • SQL Server
  • Microsoft Test Manager
  • Microsoft Visual Studio for Coded UI and Performance Testing
  • Microsoft Team Foundation Server
  • SQL Server
  • Microsoft Test Manager
  • Microsoft Visual Studio for Coded UI and Performance Testing
  • Microsoft Team Foundation Server
  • SQL Server
  • Microsoft Test Manager
  • Microsoft Visual Studio for Coded UI and Performance Testing
  • Microsoft Team Foundation Server
  • SQL Server

Benefits of deliverable

Using senior resources and a proven approach to QA, FD embedded their specialists within the project team so that critical elements were included in the testing process.

FD provided developers to help design performance testing scripts that identified and thereby fixed potential performance shortfalls.

Adopting strict protocols and governance processes, the FD team also embraced the guidelines from CCO's quality Assurance Centre of Excellence to ensure all of CCO's quality criteria were addressed.

Solution details

CCO demanded a seamless transition to the new improved ISAAC ensuring that the enhanced version was as reliable, responsive, and easy to use as its predecessor. CCO engaged the FD Solutions Quality and Performance Testing Team to design and manage a structured and thorough QA process against the new ISAAC application.

ISAAC is a highly complex solution that integrates with third party applications, supports role-based secure login credentials, multi-device accessibility, messaging, data uploads, and reporting. In addition, it needs to be fully compliant with the Accessibility for Ontarians with Disabilities Act.

FD and CCO co-authored the detailed Master Test Plan which included the overall test strategy, as well as the scope and approach for each type of test to be conducted. It also included test data, environment and resource assignments, roles and responsibilities, test estimates and schedule, testing risks, assumptions, and any constraints.

Cancer Care Ontario screenshot of a 0-10 scale allowing the user to rate his or her pain

Establishing an isolated QA environment at the FD test lab for unit, functional, and integration testing, FD included performance tests to simulate typical and peak user loads, data migration scripts to ensure no data would be lost during migration, data validation queries to confirm that data would be migrated with complete accuracy, end-to-end management of software bugs and software remediation using Microsoft Test Manager, and daily run reports to keep the project team fully current with the status. FD also wrote automation scripts for CCO to help with regression testing.

FD followed the guidelines from CCO's Quality Assurance Centre of Excellence (QA COE) to ensure that test plans and test cases were created as per CCO's stipulations making this project truly collaborative

Cancer Care Ontario screenshot of configuration settings such as other languages, and fields displayed on the end of the survey report

A few words about the project

Feedback

Working with you has been a terrific collaboration. Extremely knowledgeable and easy to work with, we fostered a strong relationship across both our teams. Quick to respond and very professional, with you we made our go-live date with a quality product.

— Project Manager at Cancer Care Ontario (CCO)

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